Delivery Options and Costs:

• Online orders have automatic shipping cost calculations based on pallet/parcel dimensions, weight, and postcode.
• Dispatch Date and ETA: Customers can select the preferred dispatch date. The ETA is a guide and may not reflect final shipping times.
• Tracking: Each order receives a tracking number upon dispatch. Tracking info is emailed and available in the customer’s account.

ATL (Authority to Leave):

• Default option unless otherwise notified. Tilemall is not responsible for lost or damaged items left without a signatu

Pick-Up Options:

• Available from Melbourne or Brisbane logistic depots.

Dropship Options:

• The order for Nero products will be shipped directly from the Nero warehouse.

Large Orders and Delivery Preferences:

• Contact Tilemall for alternative options for large orders or specific logistic company preferences.
• Inform if delivery is to an industrial company with a forklift onsite.

General Shipping Notes:

• Parcel or Pallet: Fragile items over 15kg on pallets, under 15kg items bubble-wrapped and sent via AU post. Non-fragile items over 25kg also sent on pallets.
• Type of Truck: Tailgate truck used for pallet delivery. Contact if a forklift is available at the delivery address.
• Your Responsibility: Safe and accessible location required for delivery. Additional fees for failed delivery attempts.
• ATL: Common practice to leave parcel/pallet at the address without signature if safe.