Additional information
| Weight | N/A |
|---|---|
| Dimensions | N/A |
| Color: No selection | Beige, Grey |
| Size: No selection | 600x600x10mm, 800X800x10mm |
| Finish: No selection | Matt, Polished |
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Delivery Policy
- Cost of Delivery: Unless otherwise agreed, customers are responsible for the cost of delivery of goods.
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Delivery Timing: Malaga Tile Centre will endeavour to deliver goods by the agreed-upon date. However, we are not liable for:
- Any failure to deliver or delays in delivery of goods.
- Damage or loss during unloading or packaging of goods.
- Damage to property during delivery to the customer's premises.
- Goods Inspection: Upon delivery or collection, it is the customer's responsibility to inspect goods for type, quantity, quality, aesthetics, appearance, shade, colors, layout patterns, suitability for purpose, and any other characteristics.
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Acceptance of Goods: Customers are deemed to have accepted delivery of goods if:
- They fail to return goods as per the return policy.
- Goods are laid, installed, or used in any way.
- Indemnification: Customers agree to indemnify Malaga Tile Centre against any losses, costs, or expenses resulting from their failure to accept goods upon delivery or collection.
Return Policy
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Conditions for Return: You may return goods under the following conditions:
- Goods are damaged, incorrectly supplied, defective, or not as per the Contract.
- Goods are returned within 15 days from the invoice or delivery.
- Notify us with the invoice or account number for the goods to be returned.
- Goods must be in their original state, in original boxes with all packaging and instructions.
- Goods should be in as-new condition, matching current stock held in store.
- Assessment: All returns are subject to assessment by Malaga Tile Centre, and may be refused at our discretion.
- Return Costs: Unless agreed otherwise, customers bear the costs of returning goods.
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Non-Returnable Items: The following cannot be returned:
- Custom-made, specially sourced, or ordered goods.
- Used, installed, damaged, or altered goods.
- Wholesale, discounted, or second-grade quality goods.
- Discontinued or no longer stocked items.
- Restocking Fee: A 30% restocking fee applies to returned goods, based on the agreed Contract price (plus GST).
Warranty
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Shade Variations and Natural Characteristics:
- Shade variations are inherent in all kiln-fired ceramics, porcelain, and natural stones. Malaga Tile Centre does not accept responsibility for crazing or shade variations.
- Marble is a natural product; variations in colour and veining are expected. Malaga Tile Centre is not liable for such variations in supplied materials.
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Ceramic and Porcelain Tiles:
- Ceramic and porcelain tiles are not guaranteed against cracking, crazing, chipping, or breaking.
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Marble Installation:
- It is recommended that marble tiles be laid by experienced professionals to avoid damage to the polished surface.
- Malaga Tile Centre is not responsible for any damage or breakage occurring after delivery or for losses resulting from such damage.
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Fixing Recommendations:
- For marble tiles, only epoxy glue and grout are recommended. Cement-based products may damage the polished surface.
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Chemical Reactions:
- Green and white marbles contain metals and minerals that can react with strong acid or alkaline solutions (e.g., cement and water). Cement or cement-based adhesive should not be used with these marbles, as it may cause burning, blistering, or staining. Use only pure epoxy adhesive and grout.
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Cleaning Instructions:
- Marble tiles should not be cleaned with acid or acid-based industrial cleaners.
Installation Recommendations
- Professional Installation: For best results, use experienced professionals for the installation of all tiles, especially marble.
- Epoxy Adhesive: Use epoxy glue and grout for marble tiles to avoid damage. Cement-based products are not recommended.
- Inspection Prior to Installation: Inspect all tiles prior to installation for type, quantity, quality, aesthetics, shade, and suitability.
Care Instructions
- Cleaning Products: Do not use acid or acid-based industrial cleaners on marble tiles.
- Routine Cleaning: Use pH-neutral cleaners for regular maintenance of all tile surfaces.
- Preventive Measures: Use mats at entrances and felt pads under furniture to prevent scratching and wear.
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